Intel online RMA linkie

[Splave]

Its kinda hidden. Always takes me 10 minutes on their site.
http://www.intel.com/support/feedback.htm?group=processor#processor

Have your processor and fan ready. :thumbsup:

[FACE]

this should be moved to the CPU section and stickied.... :)

Thanks for posting this... you have helped many :Hi:

[rickss69]

TY very much! :)

[Splave]

no problem guys

moved good idea face

[sofos1990]

The section for EU is down haha
Bill and I we try to RMA our cpus from 2 days ago lol

[Splave]

I just rma'd the first 980x we used at quakecon lol! stinker

[RomDominance]

I just set up a rma on my beloved b batch about ten minutes ago.
My name is Scott Brown lol. He said they want the fan back though Splig.

[Splave]

they can ask for it but that doesnt mean they are going to get it ;) they asked for mine too.

[Hondacity]

they ask for it coz they send a fresh box ?

[Gunslinger]

they ask for it coz they send a fresh box ?

I sent my chip and stock hsf in and received a full retail package back. Maybe if you don't send it in, you will get OEM style back.

[Patch]

Shoot. I shoulda kept my hsf. I don't have an air cooler and it would have been handy to have around.

Also sent me a full retail box back.

[Splave]

I sent in just the chip last time, got a full sealed retail box back :) I dont think they care

[kikicoco1334]

dude this is good stuff!

[Gunslinger]

Created an account, then get redirected to a blank page?

Are you guys then clicking on the "Support" tab at the top of the blank page?

[Buckeye]

I just did this yesterday. I did not have to create an account.

Go to this page, like to OP posted

http://www.intel.com/support/replacements.htm?iid=intelfb+body_replace

Go down to Live Chat box and away you go.
Have your CPU, Heat Sink and all that stuff ready as they will want the numbers off of stuff.

I took maybe 5 minutes and I had a RMA number and email with instructions.

[Gunslinger]

Ahhh, thanks Bill, only available Mon-Fri it looks like.

[BenchZowner]

Yeap, it's only available at business hours mon to fri.
And you can't choose another region's chat to RMA your stuff. ( it would be convenient though :D )

[Splave]

lol damn I need to clear cookies or something, used a different email again today and mine popped up again lol fail!!@!@

[Hondacity]

go to starbucks....lmao

[Splave]

haha awesome idea

[Splave]

13:13:14 : Exmeralda: Yes, we may we can send you an advance replacement. Contact us at 800-390-1119. Tell them you need a advance replacement. And they will be able to issue it to you.

13:13:39 : Allen Golibersuch: I am a mute so thats why I am on chat


BWAHAH

[ocgmj]

^^^^ LMFAO!!!

[FACE]

http://www.stevengould.org/index.php?option=com_content&task=view&id=29&Itemid=72

Download this and run it to clear off everything in one swoop....

make sure to read the popup box. It asks to run in demo mode, click "no" wait for the flush. ;)

[Splave]

thanks guys!

newegg is going to refund/rebuy to expedite the process
we will see if I rebuy though lol

[Deux]

I've used the exact same info for 3 980X RMAs so far, no issues yet :shrug:

[Splave]

weird man, im on number 3 now and they told me its going to extra security land. they must know you are higher ranked then me haha :)

[Patch]

I can't tolerate the broken uncore on this current 980x.

Time to try a 6th.........I wish I never sold the 3rd one. Stellar is the enemy of good.

[Kal-EL]

So in total, we've collectively spent approximately $15,000 on Intel 980x cpu's and approximately $10,000 on Xeon chips. I'd say we're candidates for some intel love, no?

[GeorgeStorm]

What are the reasons you guys give for RMAs?
Cos surely you can't put, 'doesn't clock well' :p

[HITandRUN]

What are the reasons you guys give for RMAs?
Cos surely you can't put, 'doesn't clock well' :p

What do you mean? We can't? :D;)

[FACE]

What are the reasons you guys give for RMAs?
Cos surely you can't put, 'doesn't clock well' :p

I tell them that it slept with another cpu that wasn't clean, and now it has this burning sensation when it runs...

Or I tell them it doesn't post until I swap cpu's.... :laughing:

[Splave]

Reason: it eslopode after 2v lol

nah this chip is acting funny though, will boot 1 core 2 threads randomly lol was on the phone with rom and was like wtf? where are my cores? lol

[MaadDaawg]

this is why I always wondered why people were selling or giving away the stock clock. I know hey wanted mine when I RMAd?? Got a full new retail version back - Let us knnow what you get bac

[Splave]

I dont even want the w3680 cooler, its the same as a bloomfield one :o stupidest thing ever, maybe because its lower profile?

[Patch]

grrrrr!

I've been trying to talk or chat for over a week, but I can't find time to do it during their stupid 7-5 o'clock business hours. I work hard and don't have a 1/2 hour to deal with these bozos during bankers hours.

[Splave]

I'll do it for ya mate, send me your cpu and HS fan info and address :D
i get an hour lunch, then my coworker gets an hour lunch so I just tr0ll during that time

[HITandRUN]

I'll do it for ya mate, send me your cpu and HS fan info and address :D
i get an hour lunch, then my coworker gets an hour lunch so I just tr0ll during that time

SPLIGS service is top notch! :thumbsup: :D

[Patch]

Thx for the offer Al, but I'll get to it eventually. Just venting.

[Patch]

RMA approved and my SIXTH attempt at a good 980x is en route.

Easiest RMA yet. Only asked a few questions to see if I knew how to troubleshoot. Asked him directly and he told me I didn't need to mail back the heatsink. :thumbsup:

[DOM]

has anyone RMA a beat up ihs ?

i mines a stinker :P

needs alot of qpi volts :(

[Splave]

im about to ;) will let ya know

[DOM]

your talking to me ?? lol

can you post a pic so i can compare it to mine cuz if they take yours and its more messed up then mine so i wont be wasting my time :)

[Splave]

It looks like it got chewed by a weed wacker with braided steel line :D haha 3 pretty deep gashes and a bunch of scrapes

[DOM]

mines just got one deep one and some scraches but yours sound bad lol, when will you find out ?

cuz i need this for 3dm06
150x34
1.6vcore
1.45pll
1.55qpi
uncore 4ghz

and in vantage its has to be under 5ghz :(

thats what ate up alot of time last night trying to get 5ghz to pass the cpu test

tryed more vcore pll qpi nothing worked

[kikicoco1334]

when would be a great time to rma the 920 and get something different =P?

[BenchZowner]

when would be a great time to rma the 920 and get something different =P?

5 years from now or so.

They have dozens of old stock at Dell's storage fac's.
They still have Core 2 Quad Q6600's :taunt:

[Patch]

Shiny new 3018B179 just arrived from RMA.

Hope it's Splave's chips sister.

[Splave]

w00t good luck patch, keep vtt low :D

[DOM]

It looks like it got chewed by a weed wacker with braided steel line :D haha 3 pretty deep gashes and a bunch of scrapes
any update ?

[Splave]

no its too good to rma :)

[DOM]

lmao so if mine sucks can we trade for one of your other ones :)

[Splave]

there ya go

[Splave]

bump sending back 3018b179 crippled

[GeorgeStorm]

Isn't that the really nice one you got most recently?
Or am I getting them mixed up?

[Splave]

Well the A I have and this are equal I wouuld say, this was the wp32m WR chip at 1 point :D

[GeorgeStorm]

So it wasn't anything special then :P

[Splave]

haha ;) I want a no CB chip for spi32m benching full pot

[Chuchnit]

OMG do all of these people in the chat ask the most retarded questions when you guys RMA?

[Splave]

jup :D just dont say you were using an intel board, they ask for all these random serial numbers and sku's! lol

[Chuchnit]

Ya man the guy was a persistant little dude about the sku's of the memory and shit I was using.

[Splave]

there is one dude that did my last 3 980x's and he just pretty much says you sound like you know what you are talking about...send the chip lol!

[kikicoco1334]

so... do you call in or you just put the info in on the site?

[Chuchnit]

Just use the online chat function.

[kikicoco1334]

but it's saying it's unavailable :( try it on monday or during week days?

[Chuchnit]

Ya they are only open during regular business hours.

[DOM]

it's unavailable :thumbdown:

[OC Maximus]

Live chat worked for me yesterday. Just follow instructions and try again during the correct hours.

[Kal-EL]

Live chat worked for me yesterday. Just follow instructions and try again during the correct hours.
:owned:

[DOM]

never again if you get salem mofo ask ?'s about everything WTF

and i have to send the heatsink back also :Dizzy:

i hope this is the last rma i have to do

[Splave]

trying to RMA 3770k right now lol wish me luck

[Splave]

" We do offer a cross-ship option for our end customers, this is how it works: we charge $25.00 for next business day shipping and a return waybill for the defective product to Intel. Also a pre-authorization charge of the full product amount will be placed on your credit card. When the product arrives to our warranty center, the product price will be refund. Note that the $25.00 for next business day is not refundable."

sounds good to me


oh and pro tip for the future

Please keep in mind that if you use USPS* to send the defective component to us, they deliver to our warranty replacement center only once a week, so this might delay the return process.

[DOM]

Over the phone or online ?

I need to rma one...

[Splave]

online :) told them MSI GD65 and kingston valueram 1333mhz :)

[DOM]

1.5V on the mem :) lol

Ill see if i have time when i get back, did you ask to send a 7GHz cherry cpu ? :laughing:

[Splave]

no but if they deny the rma the cpu only costs $295 lmao going to ask if I can buy a bunch at that price

[DOM]

is it the link in the OP the one you still use for rma ?

[Splave]

http://www.intel.com/support/feedback.htm?group=processor#processor

[DOM]

thanks they got me on hold already making my ticket # :P

lol guy didnt even ask for the info off the fan :Dizzy:

[kikicoco1334]

I RAMed my chip a few weeks ago still no chip yet >.<

[DOM]

WOOT I get mine tomorrow :D

[GFDuke]

I RAMed my chip a few weeks ago still no chip yet >.<

What did you ram it into? A wall? Whos gonna give you a new chip for that?

[Splave]

RMA'd an RMA chip....and not trying to convince them Im not a hw murder to rma one more bonus one lol

[Splave]

shit got real for a minute
"Sir it is highly unlikely for 3 of the same model processors to die in such little time period"

[DOM]

:rofl

it was funny when i had to rma the rma the next day pos vaseline :P

[Splave]

he said they dont usually return so many but he is making an exception. welp time to start using my parents names and addresses again

[kikicoco1334]

al, avg how many rmas do you go though per year? or should we do per month :D

[Splave]

I would say with 5-8 a year

[MaadDaawg]

do they still that deal where for a small fee they'll rma a chip only because it doesn't overclock enuf?

[DOM]

do they still that deal where for a small fee they'll rma a chip only because it doesn't overclock enuf?
your kiki dad right :Dizzy: :laughing:

they have that overclocking insurance and they do advance rma for $25

[MaadDaawg]

If I were Kiki's dad, I'd be doing Kiki's mom - and - getting scripts for any pills I might want :D Only downside would be having Tu Fu as a son :eek: :rofl: