I would like to have some form of a chatbox. I'm not sure how to use one without losing good information though. On the other hand, a lot of forums end up looking like chatboxes, where the good info is buried under page after page of comments and conversation. This is a problem as difficult to deal with as the loss of information to a chatbox.
Real time help can be very valuable to someone with a problem. A chat box is a nice way to get help. Not having one sends people to messenger and the likes where the info will never be seen again.
Perhaps having a way to save chatbox conversations for future reference is a solution. If chatbox conversations were kept for a longer period of time then the important parts could be saved and the crap deleted.....that would require constant reviewing by someone and poses yet another problem.
Maybe if we kick this around enough we will come up with a good solution.
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